Customer Questions & Answers - Leather Cleaning Spirit, 225 ml


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Benjamin Smith asked on 2021-04-07 23:45:42:

Does this work on alcantara please?

COLOURLOCK UK replied on 2021-04-08 11:20:59 :

Hi, The Leather Cleaning Spirit is not suitable for alcantara. There is different product called ALCANTARA & FABRIC CLEANERBest Regards,Angelika

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Dawn Hughes asked on 2021-04-06 21:56:59:

My daughter's boyfriend attempted to remove chocolate from my very expensive settee light brown nubuck leather, value 7,000. I saw him violently rubbing the stain so that I wouldn't notice. The result a very dark patch that stands out like a sore thumb. I immediately blotted it out with white vinegar, did not work. I mixed part lemon juice and cream of tartar solution on it. This didn't work. The settee is pretty new and I am devastated. Any ideas would be greatly received.

COLOURLOCK UK replied on 2021-04-07 12:14:41 :

Hi DawI am sorry to hear that, can you please send us photos of the stain?Best Regards,Angelika

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Donna asked on 2020-12-11 02:06:13:

Have a Bellroy wallet tan, aniline., 2 years old. Have A few small ink stains black. Will this leather cleaner work? What other products do I need to protect and preserve?

COLOURLOCK UK replied on 2020-12-11 10:51:31 :

Hello Donna,Our Leather Cleaning Spirit,dissolves oil and fat on leather and vinyl surfaces, making it ideal for preparing the surface for repair or recolour. You will probably need to recolor the wallet, but please send us a couple of good quality photos of the damaged area to info@colourlock.com and we will replay with the necessary products.Regards,Colourlock Team

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Martina Mereu asked on 2020-10-03 20:31:36:

Hi there,I have a black fake garment that transferred to a beige fake garment. How can I get this off?

COLOURLOCK UK replied on 2020-10-05 12:12:04 :

Can you please email us a couple of good quality photos of the dye transfer to info@colourlock.com, so we can better recommend suitable products for the repair? Best regards.
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Sussi asked on 2020-04-19 14:49:15:

Hi, my pink polyester coat has rubbed dye on my green faux leather bag. How can I get it off?Thanks.

COLOURLOCK UK replied on 2020-04-20 12:10:22 :

Hi Sussi,Can you please email us a photo of the damage to info@colourlock.com, so we can better recommend suitable products for the repair. best regards.

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Marlene Buckalew asked on 2019-09-28 01:33:00:

I have a chair with an old wine stain . It is not porous leather . I watched your video and somewhat confused on what products to order . Im an antique dealer and the chairs are sold if I can remove this stain effectively on one of the set of 6 chairs . Please tell me what to order

COLOURLOCK UK replied on 2019-09-30 10:40:40 :

Please email us some pictures of the stain to info@colourlock.com, so we can better recommend suitable products for the repair. Best regards.

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Dominic asked on 2018-07-08 14:20:53:

Hi, when that product will be back on stock ?? Thanks Dom

COLOURLOCK UK replied on 2018-07-09 15:07:54 :

Hi,We expecting a delivery for tomorrow morning, so you can hopefully order it tomorrow afternoon.

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Annamaria Kakuszi asked on 2018-04-10 10:55:24:

Could I have the MSDS please for Leather cleaning spirit Elephant Leather Preserver and Leather strong cleaner please.Thank youBest regardsAnnamaria

COLOURLOCK UK replied on 2018-04-10 14:02:43 :

Hi Annamaria,We are happy to pass you this information, please could you email us at info@colourlock.com so we can send you the relevant documents in an attachmentBest Regards.

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a salisbury asked on 2017-01-07 10:53:02:

Colour from christmas wrapping paper has coloured the leather sofa Can you advise of a method of removing

COLOURLOCK UK replied on 2017-01-08 08:46:19 :

Dear Customer, Do you know if the leather is porous? You can test by rubbing a drop of water in a hidden area and see if it penetrates the leather. We have a few products to remove such stains and it would greatly help if you can email some photos info@colourlock.com so we can advise best course of action. We look forward to your response. Best Regards,Colourlock Team


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