Customer Questions & Answers - COLOURLOCK Leather Cleaning & Conditioning Kit with Mild Leather Cleaner


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Lance Caldwell asked on 2020-01-07 21:49:13:

I have a 2016 Ford Super Duty Lariat with ebony black leather interior. What type of leather does Ford use for the seats, steering wheel, console lid? I am look to purchase some of your preserving products for these surface.

COLOURLOCK UK replied on 2020-01-08 11:43:58 :

Our Leather Clean & Conditioning kit will be ideal to clean and maintain the interior. For more information on how to clean and protect leather car seats, see the link below: https://www.colourlock.com/tip/car-leather/cleaning-and-care.html

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A. palmer asked on 2019-04-06 13:22:02:

Hi I have a 1998 M3 with 21k on the clock. The seats are in excellent condition but show some slight shiny color to the drivers seat. Which product do I go for? Thanks

COLOURLOCK UK replied on 2019-04-08 10:58:20 :

Please send us some pictures of the damage to info@colourlock.com so we can better recommend suitable products for the repair. Best regards.

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Tauqir yasin asked on 2018-10-27 03:16:37:

Can you please send me a colour chart of grey leather dye you have available, so I can match it with my car seat colour.

COLOURLOCK UK replied on 2018-10-29 12:17:49 :

Dear customer,Please note that our colour chart only covers 46 standard colours. We do however have many colour samples provided by car manufacturers so we can custom mix your car's specific colour if we have a sample in our database.To find out the exact name of your car leather interior, speak to your local dealership, check the details on your car build sheet or email us the Chassis or Vehicle Identification Number VIN to info@colourlock.com and we will find it out for you. If we do have a sample of your colour you could order it directly online making sure you select the correct colour from the drop down.If we don't have your colour, you can either send us a sample, or you can try to find a good match in our standard colour chart. Best regards.

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marjie shindler asked on 2018-10-03 23:18:20:

My new soft as butter handbag has an almond butter stain. What product can I buy that can hopefully clean it?

COLOURLOCK UK replied on 2018-10-04 10:43:03 :

Hi,If you're based in the UK, our Grease Absorber Spray will do the trick. Here is the link: https://www.colourlock.com/grease-absorber-spray.htmlIf you're based in the US or Canada, then unfortunately, currently we cannot ship that item outside the EU. Best regards.
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Nina Lathers asked on 2018-08-04 17:47:22:

Hello Colourlock!I have a hand bag with oil stains from chocolate that melted from the inside toward the surface of the leather. I am attaching a picture. I am not sure what the type of leather is. Hopefully something could be done to improve the look of the leather considering its probably impossible to clean a soaked through grease stain!Thank you in advance!

COLOURLOCK UK replied on 2018-08-06 11:21:14 :

Hi There,To give you the best possible advice, please send us some pictures of the stain to info@colourlock.com so we'll reply with suitable products for the repair. Best regards.

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Marianne asked on 2018-07-30 01:11:55:

Do you have a product for stains on a BB Italia butter leather sofa?

COLOURLOCK UK replied on 2018-07-30 15:25:26 :

Dear Customer, Thank you for your enquiry. Please, could you email us some photos of the damage to info@colourlock.com? We need good quality photos, ideally one close up and a wide angle shot so we can see where the damage is so we can recommend suitable products for the repair. Best regards.

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Miray asked on 2018-01-04 17:12:05:

Hi, I have Mk7 VW Golf Highline MY 2016 and I'm not sure if the steering wheel is genuine leather, aniline or artificial., some people says it's vienna leather but there is no clear information about it., and I don't know what kind of material is the vienna leather., also there is no clear information about the vienna leather material. Could you please tell me my steering wheel is genuine leather, aniline or artificial leather if you have any information or archive recording about it? I'm looking forward to hearing from you.., Sincerely.,Miray

COLOURLOCK UK replied on 2018-01-04 17:38:57 :

Hi,To assist you in the best way possible please email us at info@colourlock.com with your Make, model and Chassis No./VIN so we can find out more details about your interior.Please could you also email us some photos of your steering wheelBest Regards.

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Francis asked on 2017-11-05 13:18:11:

Can this kit be used on the M. Benz leather seats?

COLOURLOCK UK replied on 2017-11-06 11:38:09 :

Hi,This kit can be used on your M.Benz Leather Seats.If you would any further assistance please email us some photos of your seats to info@colourlock.comBest Regards.

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Yannis haritakis asked on 2017-10-07 10:01:58:

tan color for Saab 9.5 model 2000

COLOURLOCK UK replied on 2017-10-09 10:46:27 :

Hi,Unfortunately, we don't have a sample of Saab Tan in our database and would, therefore, need you to send us a sample in order to mix an exact match. Please get in touch with us at info@colourlock.com for further information on how to send a sample. Please, could you also email us some photos of the damage? We need good quality photos, ideally one close up and a wide angle shot so we can see where the damage is so we can recommend suitable products for the repair. Best Regards.

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Eddie Dunkey asked on 2017-07-25 17:22:11:

Can I apply pull up oil to assist renewing of seat areas and giving a better surface?

COLOURLOCK UK replied on 2017-07-25 18:26:24 :

Hi,Please, could you tell us what type of leather you are working with, whether it is furniture or car leather and if it is porous or pigmented?If you could email us some photos we will be able to have a look and advise you accordingly.Best Regards.

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liz asked on 2017-02-18 14:56:26:

I have a new pair of nappa leather knee length riding boots. What is the best way to protect them before wearing them? Inevitably they are going to get wet and muddy.

COLOURLOCK UK replied on 2017-02-18 16:21:13 :

Hi Liz,Are the shoes porous? Please test by rubbing a drop of water in a hidden area. They are easier to look after, clean and protect if they are not porous. We'll wait to hear more from you so we can recommend exact products.

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Seo Song asked on 2016-12-11 18:17:04:

I have nappa leather for vehicle upholstery. I recently used leather cleaning product and left some shiny surface. Its only been a day so we will see about this. Thus, i would like to know if this will cause the same result. I wanna know if this will bring the good result for nappa leather. Thanks!

COLOURLOCK UK replied on 2016-12-11 18:31:05 :

Dear Song,Thank you for the enquiry. A leather cleaner on its own should not make the leather appear shinier. Which part of the car seat was this on? Did you apply a care product after cleaning which could have caused this? With regards to the kit, if its just general dirt, the mild leather cleaner should suffice. The Leather Protector gives a satin finish. There are other ways to reduce the gloss level if normal cleaning does not help. I recommend you send us a private message on info@colourlock.com with detailed photos of the area in question. Hope this helps and we look forward to hearing from you soon.


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