General Terms and Conditions
(1) These General Terms and Conditions (GTC) apply to all offers and services concerning the internet platform www.colourlock.co.uk. If the customer refers to the inclusion of his own terms and conditions of business or purchase, these are contradicted.
(2) Individual contractual agreements take precedence over general terms and conditions.
2 Conclusion of the contract
(1) The service descriptions on our Internet pages www.colourlock.co.uk do not yet constitute an offer to conclude a purchase contract. Such an offer is only made with the customer's online order via the contact form or on the basis of an order placed by telephone or in text form. The confirmation of receipt of the order subsequently sent by us does not constitute acceptance of this offer. The purchase contract shall only be concluded upon receipt of the order confirmation. The customer shall no longer be bound by his offer (this shall expire) if we have not sent him the declaration of acceptance within 5 calendar days (calculated from receipt of the order by us).
(2) If a declaration of acceptance received by the customer late has been sent in such a way that it would have been received by him on time if it had been sent regularly, and if the customer had to recognise this, he must notify us of the delay immediately after receipt of the declaration, unless this has already happened before. If the customer delays sending the notification, acceptance shall be deemed not to have been delayed. In all other respects, delayed acceptance by us shall be deemed to be a new offer to conclude a purchase contract, which the customer may accept by express declaration of acceptance or by taking delivery of the goods.
3 Choice of law
The contractual relations between the parties to the purchase contract shall be governed by the law of the Federal Republic of Germany. Excluded from this choice of law are the mandatory consumer protection provisions of the country in which the customer has his habitual residence. The application of the UN Convention on Contracts for the International Sale of Goods (CSIG) is excluded.
4 Prices, payment, delivery, shipping costs
(1) The remuneration includes the value added tax (VAT) valid at the time of the order.
(2) We offer the following payment options when concluding contracts:
I. For deliveries United Kingdom:
1. prepayment by
- bank transfer
- Credit Card
(3) All items will be delivered within the United Kingdom.
(4) Depending on the weight and number of items included and your preference, we will ship your orders with the parcel services DHL and DPD.
(5) You will find the shipping costs in the link "Payment methods" in the navigation as well as in the link "Shipping costs" in the product presentations.
(6) The minimum order value (excl. shipping costs, incl. VAT) is ten euros.
5 Information on Distance Selling
(1) The description of the goods results from the presentation on the Internet at www.colourlock.co.uk.
(2) The information about your legal right of withdrawal as a consumer, exceptions to the right of withdrawal, its premature expiry, the withdrawal form, the consequences of withdrawal, e.g. return, return costs and compensation for lost value, can be found under the menu item "Information on withdrawal".
(3) Delivery shall take place at the latest within 2-4 working days (Monday to Friday, public holidays excepted) after the payment order has been issued to the remitting credit institution (in the case of advance payment) or after conclusion of the contract (in the case of purchase on account).
(4) There is no extrajudicial complaint or appeal procedure to which we are subject.
(5) All further information about our company, the offer and the handling of the purchase can be found on our website.
6 Consumer dispute resolution procedure
Since 09.01.2016, Regulation (EU) No 524/2013 (ODR
Regulation) has been in force on online dispute resolution in consumer matters.
It applies to the out-of-court settlement of disputes about contractual
obligations arising from online sales contracts or online service contracts
between consumers and online traders and aims to achieve a high level of
consumer protection in the European internal market. The possibility of online
dispute resolution (ODR) is intended to provide a simple, efficient, fast and
inexpensive out-of-court solution to disputes. The OS platform forwards duly
filed complaints to the (under national law) competent ADR (Out-of-Court
Dispute Resolution) bodies. The use of the ODR platform itself is free of
charge; in proceedings before the ADR entities, the consumer may incur costs
(up to 30.00 EUR) if his application is abusive. Link to the EU Commission's
ODR platform: https://ec.europa.eu/consumers/odr
Our e-mail address is: firstname.lastname@example.org
7 Information on electronic commerce
(1) Technical steps for concluding a contract
See the explanations in section 2 of our GTC.
(2) Saving the text of the contract / printout
The customer can save the text of the contract by using the "Save as" function of his browser to save the relevant Internet page on his computer. Using the print function of his browser, he also has the option of printing out the text of the contract. We ourselves save the contract texts and make them available to the customer on request by email or by post.
(3) Possibility of correction
The customer can correct his entries at any time during the ordering process by selecting the "Back" button in the browser and then making the corresponding change. By closing the web browser, the customer can cancel the entire order process at any time. Furthermore, the order overview also offers an additional correction option before submitting the online order, which is pointed out to the customer.
The language available for the conclusion of the contract is exclusively German.
(5) Code of conduct
We have not subjected ourselves to any special code of conduct (set of rules).
There is a legal right of liability for defects for the purchased goods. The warranty period (i.e. the period of liability) for defects in the goods is 24 months for new goods and 12 months for used goods.
The warranty period begins with the handover of the goods to the buyer.
The warranty claims for new and used goods become statute-barred within two years from the handover of the goods to the buyer. However, the regular limitation period of 3 years shall apply,
beginning with the end of the year in which
1. the claim arose and
2. the creditor becomes aware of the circumstances giving rise to the claim and of the person of the debtor or should have become aware without gross negligence,
- if it concerns liability for damages resulting from injury to life, body or health, which are based on a negligent or intentional breach of duty committed by me or an intentional or negligent breach of duty committed by one of my vicarious agents, or
- if the liability for other damages is based on an intentional or grossly negligent breach of duty committed by me or on an intentional or grossly negligent breach of duty committed by one of my vicarious agents, or
- if it concerns liability for fraudulently concealed defects, claims arising from guarantee promises or liability under mandatory statutory provisions, e.g. under the Product Liability Act, or
- if it is a matter of claims arising from a withdrawal executed by mutual agreement between the parties to the purchase contract, a reduction executed by mutual agreement between the parties to the purchase contract or from any other agreement between the parties to the purchase contract with regard to the settlement of warranty claims.
The two-year limitation period for recourse claims pursuant to §§ 478 BGB remains unaffected.
The warranty does not cover normal wear and tear.
We warrant to our commercial customers and trading partners for a period of 12 months from delivery on all technical products that the products delivered are free from material and manufacturing defects under normal use in accordance with the operating instructions.
9 Retention of title
We retain title to the delivered item until receipt of all payments under the purchase contract. If the buyer does not fulfil his contractual obligations, in particular in the case of default in payment, we are entitled to demand the return of the delivered item; in this case, the buyer is obliged to surrender the item. 2.
The buyer is obliged to inform us immediately in the event of seizures with regard to the object of purchase or other access or attempts at access by third parties in this respect with regard to the object of purchase, so that we can exercise our rights from the reservation of title. 10.
10 note on the battery law (BattG)
If the offer includes rechargeable batteries or batteries, you are legally obliged to dispose of used batteries or rechargeable batteries separately. Please hand them in at a municipal collection point or at your local retailer. Batteries and rechargeable batteries that you have received from us can be returned to us free of charge. Batteries or rechargeable batteries containing harmful substances are marked with the symbol of a crossed-out dustbin and the chemical symbol of the respective harmful substance (e.g. "Cd" for cadmium, "Pb" for lead, "Hg" for mercury). You will also find this information in the documents accompanying the consignment. 11.
11 Transport damage
(1) If goods are delivered with obvious transport damage, please complain about such defects immediately to the delivery person and contact us as soon as possible.
(2) Failure to make a complaint or contact us has no consequences for your statutory warranty claims. However, they help us to be able to assert our own claims against the carrier or the transport insurer.
12 data protection
You will find the data protection declaration for the implementation of the data protection regulations in the separate data protection declaration.
13 copyright notice
The photos placed on our Internet pages and the texts created by us are protected by copyright. Unauthorised copying and publication of these (even in part) will be prosecuted under criminal and civil law in accordance with § 97 UrhG.
Göttingen is agreed as the exclusive place of jurisdiction for all disputes between the contracting parties arising directly or indirectly from the contractual relationship, provided that the contracting parties are merchants, legal entities under public law or special funds under public law.
15 Severability clause
Should individual provisions of the contract with the customer, including these GTC, be or become invalid in whole or in part, or should the agreements contain a loophole, this shall not affect the validity of the remaining provisions.
Rosdorf, 01 April 2022